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Terms & Conditions

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Golden Dog

INTRODUCTION

Welcome to VitalPaws! These Terms and Conditions ("Terms") govern your use of the VitalPaws website ("Website"), operated by VitalPaws, based in Brisbane, Queensland, Australia ("we," "us," or "our"). By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use our Website.

1. Use Of The Website

1.1 Eligibility: You must be at least 18 years of age to use this Website. By using the Website, you represent and warrant that you are legally capable of entering into binding contracts.

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1.2 Permitted Use: You agree to use the Website for lawful purposes only and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Website.

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1.3 Prohibited Conduct: You must not:

  • Engage in fraudulent activities;

  • Use the Website for any illegal or unauthorised purpose;

  • Attempt to gain unauthorised access to the Website or its systems;

  • Disrupt or interfere with the security or functionality of the Website;

  • Transmit any malicious software, viruses, or harmful code through the Website;

  • Engage in data mining, scraping, or similar activities to collect user information without prior consent; or

  • Upload or post content that is defamatory, obscene, or otherwise inappropriate.

2. Products and Services

2.1 Product Descriptions: We strive to ensure that product descriptions on our Website are accurate and up-to-date. However, we do not warrant that product descriptions, images, or other content on the Website are error-free, complete, or current. If a product you purchase differs from its description, your sole remedy is to return it in unused condition in accordance with our Returns and Refunds Policy.

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2.2 Orders: All orders placed through the Website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspicion of fraudulent activity. Orders are not considered accepted until you receive a confirmation email from us.

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2.3 Pricing: Prices listed on our Website are in Australian Dollars (AUD) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to modify pricing without prior notice. In the event of a pricing error, we reserve the right to cancel the order and provide a full refund.

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2.4 Shipping and Delivery: We deliver within Australia only. Shipping times and costs are outlined during the checkout process. We are not responsible for delays caused by third-party carriers. Risk of loss and title for the products pass to you upon delivery.

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2.5 Returns and Refunds: Our Returns and Refunds Policy, available on the Website, governs the return and refund process. Customers must follow the instructions outlined in this policy to ensure their return is processed promptly. Refunds are issued to the original payment method unless otherwise specified.

3. Intellectual Property

3.1 Ownership: All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of VitalPaws or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.


3.2 Restrictions: You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Website without our prior written consent. Unauthorized use of any content may result in legal action.


3.3 License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.

4. Limitation of Liability

​4.1 To the fullest extent permitted by law, VitalPaws disclaims all liability for any direct, indirect, incidental, consequential, or special damages arising from your use of the Website or your inability to use the Website, including but not limited to loss of revenue, data, or goodwill.
4.2 VitalPaws is not responsible for any errors, interruptions, or delays in the Website's operation or for any reliance placed on the Website's content.
4.3 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Australian Consumer Law, including guarantees relating to the quality and fitness of goods supplied.

5. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Website, you consent to the collection and processing of your information as described in the Privacy Policy.

6. Third-Party Links

The Website may contain links to third-party websites that are not owned or controlled by VitalPaws. These links are provided for your convenience only, and we do not endorse or assume responsibility for the content, privacy policies, or practices of third-party websites. You access such websites at your own risk, and we recommend reviewing their terms and privacy policies before use.

7. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising out of or related to these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of Queensland. By using the Website, you agree to submit to the jurisdiction of these courts.

8. Changes to These Terms

We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically for updates. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.

9. Indemnification

You agree to indemnify, defend, and hold harmless VitalPaws, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or in connection with your use of the Website or violation of these Terms.

10. Contact Us

If you have any questions about these Terms, please contact us:

VitalPaws
Email: sales@vitalpaws.com.au
Phone: 0432 730 601

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